Omicron Variant FAQs

With the recently imposed travel bans to Southern Africa, we know you have many questions. Below please find the best answers we have as of now. We will continue to update this page as more information becomes available.

Did the US ban travel to South Africa?

No. Currently the United States has reverted back to their pre- November 8th 2021 travel restrictions for Botswana, Eswatini, Lesotho, Malawi, Mozambique, Namibia, South Africa and Zimbabwe. This means US citizens, lawful permanent residents, and non-citizens who are the spouse of a citizen or permanent resident are allowed to fly from Southern Africa to the US with a negative PCR test taken no more than 24 hours prior to departure for the US

Which countries have banned flights entirely from Southern Africa?

The list is changing daily but currently all European countries, UK, United Emirates, Qatar, Israel, Australia, Japan, and Kenya have banned flights from Southern Africa.

Which airlines are flying out of Southern Africa?

United Airlines, Lufthansa and Delta are committed to keeping their current flight schedules. British Airways and Virgin Airlines have just announced that they will be flying again on December 5th, 2022.

Is travel to East Africa banned?

Travel to East Africa has remained the same and there are no travel restrictions. Kenya, Rwanda, Uganda and Tanzania remain open and ready to welcome guests.

Can I cancel my trip?

Cancellations are still subject to our terms and conditions.

Can I postpone or rebook for later dates?

We have been diligently postponing guest travel since the onset of the pandemic (sometimes more than once or twice). Most properties have worked with us to move trip dates subject to availability and difference in cost (if traveling in a different season). Each trip, however, has to be dealt with on a case-by-case basis as hotels, lodges and providers do not have a blanket policy. This means we have to contact providers individually and each lodge and hotel’s policies are different. Some properties are only allowing postponements within 60 days Do know however that we are working very hard to advocate for your interests with every lodge and hotel.

Please note that commercial flights are subject to the specific airline’s rules, regulations and cancellation policies.

If I make my final payment, can I still postpone the trip?

Let us know what you prefer to do, and we will make every effort to advocate on your behalf with all properties and hotels, but we cannot make any guarantees. Thus far, most properties have been flexible and have allowed us to rebook trips to later dates. However, if you are moving your trip from 2022 to 2023, you will forfeit a portion of your deposit and will likely be subject to higher prices for 2023.

Will insurance cover us?

Unfortunately, travel insurance does not cover travel bans or fear of COVID. If you test positive for COVID or must quarantine while traveling, your travel insurance benefit will apply.

We recommend that you check your own travel insurance plan closely and contact your insurance representative for details on your specific plan. Also check if you purchased a Cancel for Any Reason policy which offers greater flexibility.

If you have not purchased insurance, we recommend purchasing comprehensive travel insurance in case you get sick before or during your trip.

Supplement Your Travel Insurance Coverage

To offer our guests additional peace of mind, we recommend a medical evacuation services membership with Medjet. In the event you are hospitalized for injury, illness or Covid-19 while traveling, you  can be flown home to the home hospital of your choice. Your travel insurance policy typically only flies you to the nearest, acceptable hospital for treatment and recovery. Medjet is not an insurance policy. There are no deductibles, no claim forms, and no monetary caps on air medical transport costs. For travelers under age 75, there are no medical questions or pre-existing condition clauses. To learn more, please click here to learn more.

More Travel Insurance Information from Travel Guard

To purchase travel insurance with Travel Guard, click this link or phone Travel Guard at 1.800.378.1284, please mention Bushtracks as your travel supplier.

Travel Guard’s Coronavirus FAQs:

What happens if a country imposes a travel ban while I am traveling?

Unless you have a reason covered by your travel insurance provider, you will have to cover your own costs to meet the terms of the ban (e.g. self-quarantine, flight change fees, etc.), but we will work with our partners on the ground to find alternative options whenever possible.

What if they impose a quarantine while I am in the country?

With local offices and partners in country, we will work with our team to find affordable solutions and will be in communication with the emergency contacts listed on your personal information forms as the situation evolves.

What if I get sick while traveling?

Travel insurance and a Medjet membership are your best resources for medical care and evacuation (if required) while you are traveling. However, coverage terms and amounts depend on the policy you select.

What happens if my airline stops flying to my destination?

Your airline carrier may recommend alternative flights or airlines and Bushtracks will continue to provide support until you get home.

What about rebooking my international airline ticket?

Every airline’s policies differ on what they are offering in terms of rebooking a ticket. They will typically rebook you or provide future airline credit. We recommend contacting your airline first before postponing your trip, so that you will have a more comprehensive idea about the overall costs.

Thank you for your patience as we learn more and please reach out to us should you have additional questions.

Last updated November 30, 2021

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