Our safari experts are always here to help.
The TripBuilder is a great tool, but it will never replace the expertise and personal attention of our planners.
Our American Office
824 Healdsburg Avenue
Healdsburg, CA 95448
Mon-Fri 8:30 AM to 5:00 PM PST
Our Africa Office
Phone: +27 21 433 2752
Mon-Fri 8:00 AM to 5:00 PM SAST (GMT +2)
We have strong beliefs about how a Safari company should operate. These beliefs are threaded into everything we do, how we treat our travelers, how we treat each other and how we run our business.
To make important decisions on what safari is best for your family, you need ALL the information. This website is designed so give you all the facts you need to make an informed decision.
Our safari planners are focused on providing you with the best possible safari based on YOUR interests and needs. We do not own any safari camps or lodges. This means we can give you impartial advice, supported by ongoing feedback from our own travelers, and ensure the best possible mix of accommodations to suit your style and budget.
Also, Bushtracks is not a travel agent or an internet discounter. In industry terms we are an “African inbound tour operator,” which means we actually operate the tour we are proposing to you. By contrast a travel agent resells tours created by tour operators like Bushtracks.
As leaders in the safari business we have earned competitive rates across Africa which we can pass on to you. If you were to book your own transport and accommodation in Africa, it would cost you more than booking with Bushtracks. This means that booking with Bushtracks you will receive a lower price, save time, and benefit from our years of accumulated professional expertise.
Your safari experience starts as soon as you visit our website, or speak to one of our trip planners. We want the planning to be exciting and enjoyable, too.
We’re excited about your trip. Our trip planners are from Africa or they have traveled to Africa on multiple research expeditions. Africa is not just a job, it’s a passion.
Starting when you first contact us, Bushtracks will continuously look out for your best interest. We adhere to the California Seller of Travel practices, and deposit your monies in a Traveler Trust Account. We carry a $5 million U.S. Travel Agents and Tour Operators Professional Liability Insurance policy and adhere to comprehensive risk management procedures that help keep you safe while abroad. We automatically include medical evacuation on all trips, and our staff in the U.S. and on the ground in Africa monitor a 24-hour emergency contact number.
From start to finish, you’re fully supported by Bushtracks.
Commitment to Africa
We have invested in Africa for six generations. Bushtracks is run by the Tett family, which has invested in Africa since 1822, when they chartered a ship called the “Duke of Gloucester” to transport grain from Cape Town to the Overberg. Today the family’s investment continues including a fleet of more than 25 safari vehicles, 3 river boats, and a 90-passenger luxury steam train: the “Royal Livingstone Express.” Bushtracks partners with conservation programs to ensure communities reap the benefits of protecting their environment. We’re in it for the long haul.
Twenty Years of Flying Safaris
In keeping with our expertise in transport and moving travelers comfortably and efficiently around this rugged continent, we have accumulated more than 20 years of hands-on aviation experience in Africa. We have flown more American travelers on a wide range of chartered aircraft to more countries and exotic locations in Africa than anyone else in the world and, as a result, we know the continent very well. We also have long-standing relationships with ground partners throughout Africa, completing our service offerings in 32 countries in North, West, East and Southern Africa.
The Highest Compliment
Sixty percent of our travelers travel with us again or refer their friends, the highest compliment of all. For 20 years we have also planned custom expeditions and educational journeys for National Geographic, the Smithsonian, the American Museum of Natural History, and Lindblad Expeditions.